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Apr 12 2017

epriestley archived Phacility Support.
Apr 12 2017, 2:56 PM

Mar 11 2017

epriestley merged T12385: Incorrect Chinese unicode character saving in translation config. into T8973: Encoding JSON for presentation could use more human-friendly escaping rules.
Mar 11 2017, 5:38 PM · Customer Impact

Feb 8 2017

epriestley added a comment to T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails.

From elsewhere, it would also be nice if this tokenizer highlighted instance members of instances associated with the billing account. There isn't a straightforward way to determine which "joe" or whatever is correct right now that works better than "ask Joe what his account name is".

Feb 8 2017, 6:03 PM · Phortune, Phacility

Feb 6 2017

epriestley closed T12204: Could not read from remote repository. as Invalid.

See this document for instructions on getting Phacility support:

Feb 6 2017, 4:30 AM · Bug Report
Mnkras added a project to T12204: Could not read from remote repository.: Phacility Support.
Feb 6 2017, 4:26 AM · Bug Report

Jul 1 2016

epriestley added a comment to T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails.

From elsewhere, it would also be nice if this tokenizer highlighted instance members of instances associated with the billing account. There isn't a straightforward way to determine which "joe" or whatever is correct right now that works better than "ask Joe what his account name is".

Jul 1 2016, 7:42 PM · Phortune, Phacility

May 17 2016

epriestley closed T9299: Send code reviews to non-Phabricator users as Wontfix.

The driving use case for this fell through, and I no longer plan to pursue it.

May 17 2016, 1:16 PM · Phacility, People, Differential, Phacility Support

Apr 27 2016

epriestley merged task T9604: Creating an imported repository via Conduit results in filesystem error into T10748: Implement `diffusion.repository.edit`, for creating and editing repositories via the API.
Apr 27 2016, 1:58 PM · Restricted Project, Phacility Support, Diffusion, Conduit
epriestley added a comment to T9604: Creating an imported repository via Conduit results in filesystem error.

I'm going to merge this into T10748, since that's now clearly the way forward.

Apr 27 2016, 1:57 PM · Restricted Project, Phacility Support, Diffusion, Conduit

Feb 26 2016

chad changed the visibility for T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails.
Feb 26 2016, 4:55 PM · Phortune, Phacility
epriestley removed projects from T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails: Bug Report, 🐳, Abuse, Android.
Feb 26 2016, 1:55 PM · Phortune, Phacility
epriestley updated the task description for T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails.
Feb 26 2016, 1:54 PM · Phortune, Phacility
9999999999 updated the task description for T8389: Allow arbitrary email addresses to be CC'd on Phacility billing emails.
Feb 26 2016, 11:56 AM · Phortune, Phacility

Feb 18 2016

eadler removed a project from T9299: Send code reviews to non-Phabricator users: Restricted Project.
Feb 18 2016, 6:35 PM · Phacility, People, Differential, Phacility Support
eadler moved T9299: Send code reviews to non-Phabricator users from Restricted Project Column to Restricted Project Column on the Restricted Project board.
Feb 18 2016, 6:32 PM · Phacility, People, Differential, Phacility Support

Feb 15 2016

epriestley added a comment to T8973: Encoding JSON for presentation could use more human-friendly escaping rules.

T10358 discusses a case where we use (valid, spec-compliant) JSON for presentation, but could use an alternate form which is more human readable (specifically, when displaying unicode characters).

Feb 15 2016, 3:14 PM · Customer Impact
epriestley updated subscribers of T8973: Encoding JSON for presentation could use more human-friendly escaping rules.
Feb 15 2016, 3:13 PM · Customer Impact

Jan 11 2016

eadler moved T9299: Send code reviews to non-Phabricator users from Restricted Project Column to Restricted Project Column on the Restricted Project board.
Jan 11 2016, 9:42 PM · Phacility, People, Differential, Phacility Support
eadler added a project to T9299: Send code reviews to non-Phabricator users: Restricted Project.
Jan 11 2016, 9:36 PM · Phacility, People, Differential, Phacility Support

Jan 9 2016

eadler moved T9604: Creating an imported repository via Conduit results in filesystem error from Restricted Project Column to Restricted Project Column on the Restricted Project board.
Jan 9 2016, 1:06 AM · Restricted Project, Phacility Support, Diffusion, Conduit
eadler added a project to T9604: Creating an imported repository via Conduit results in filesystem error: Restricted Project.
Jan 9 2016, 1:06 AM · Restricted Project, Phacility Support, Diffusion, Conduit

Jan 8 2016

epriestley closed T9319: Accessing image file in Diffusion must not generate error (unhandled exception) as Resolved by committing rPd1fb2f7fb96d: Make `diffusion.filecontentquery` return file PHIDs instead of raw content.
Jan 8 2016, 5:29 PM · Phacility, Diffusion, Phacility Support
epriestley added a revision to T9319: Accessing image file in Diffusion must not generate error (unhandled exception): D14970: Make `diffusion.filecontentquery` return file PHIDs instead of raw content.
Jan 8 2016, 2:07 PM · Phacility, Diffusion, Phacility Support
epriestley added a revision to T9319: Accessing image file in Diffusion must not generate error (unhandled exception): D14969: Convert a low-level VCS query in Diff extraction to a Conduit call.
Jan 8 2016, 1:53 PM · Phacility, Diffusion, Phacility Support
epriestley added a revision to T9319: Accessing image file in Diffusion must not generate error (unhandled exception): D14968: Move commit attachment to a separate CLI command.
Jan 8 2016, 1:39 PM · Phacility, Diffusion, Phacility Support
epriestley added a revision to T9319: Accessing image file in Diffusion must not generate error (unhandled exception): D14967: Move diff extraction from commits to a separate test with a CLI command.
Jan 8 2016, 12:42 PM · Phacility, Diffusion, Phacility Support

Jan 6 2016

epriestley added a revision to T9319: Accessing image file in Diffusion must not generate error (unhandled exception): D14958: Drive blame generation through `diffusion.blame`.
Jan 6 2016, 2:20 PM · Phacility, Diffusion, Phacility Support

Dec 22 2015

chad set the image for Phacility Support to F1041077: project.png.
Dec 22 2015, 11:22 PM

Dec 8 2015

epriestley removed a project from T9319: Accessing image file in Diffusion must not generate error (unhandled exception): Conduit.
Dec 8 2015, 10:51 PM · Phacility, Diffusion, Phacility Support

Nov 24 2015

epriestley removed a project from T9319: Accessing image file in Diffusion must not generate error (unhandled exception): Files.
Nov 24 2015, 4:59 PM · Phacility, Diffusion, Phacility Support

Nov 10 2015

epriestley closed T9322: Avoid spawning setup errors when changing parameters in application "Config" as Resolved.
Nov 10 2015, 10:15 PM · Phacility Support, Phacility
epriestley added a comment to T9322: Avoid spawning setup errors when changing parameters in application "Config".

The resolution of T7053 should indirectly resolve this.

Nov 10 2015, 10:15 PM · Phacility Support, Phacility

Oct 22 2015

epriestley added a revision to T9613: Unable to delete user from phacility web interface. Am prompted with a command : Restricted Differential Revision.
Oct 22 2015, 5:08 PM · Phacility Support
epriestley closed T9613: Unable to delete user from phacility web interface. Am prompted with a command as Resolved.

Resolved via email.

Oct 22 2015, 4:58 PM · Phacility Support
hugh added a comment to T9613: Unable to delete user from phacility web interface. Am prompted with a command .

I do need the user deleted. It is new and was created incorrectly. I just want it gone. I'll send a mail.

Oct 22 2015, 4:48 PM · Phacility Support
epriestley added a comment to T9613: Unable to delete user from phacility web interface. Am prompted with a command .

If you definitely want to delete the user (usually, it's better to just disable users), can you shoot us an email at support@phacility.com with your instance name and the user you want deleted?

Oct 22 2015, 4:47 PM · Phacility Support
revi updated subscribers of T9613: Unable to delete user from phacility web interface. Am prompted with a command .
Oct 22 2015, 4:45 PM · Phacility Support
chad added a comment to T9613: Unable to delete user from phacility web interface. Am prompted with a command .

What are you trying to do and where? Is there a reason to delete vs. just disabling the account?

Oct 22 2015, 4:45 PM · Phacility Support
hugh updated the task description for T9613: Unable to delete user from phacility web interface. Am prompted with a command .
Oct 22 2015, 4:43 PM · Phacility Support
hugh created T9613: Unable to delete user from phacility web interface. Am prompted with a command .
Oct 22 2015, 4:41 PM · Phacility Support

Oct 21 2015

ndhoule renamed T9604: Creating an imported repository via Conduit results in filesystem error from Creating a hosted repository via Conduit results in filesystem error to Creating an imported repository via Conduit results in filesystem error.
Oct 21 2015, 5:02 PM · Restricted Project, Phacility Support, Diffusion, Conduit
ndhoule added a comment to T9604: Creating an imported repository via Conduit results in filesystem error.

As a minor technical point, you're trying to create imported repositories (i.e., import repositories from GitHub), not hosted repositories, right? This endpoint can't create hosted repositories at all, AFAIK.

Oct 21 2015, 5:02 PM · Restricted Project, Phacility Support, Diffusion, Conduit

Oct 20 2015

epriestley added a comment to T9604: Creating an imported repository via Conduit results in filesystem error.

This endpoint is very old and has a lot of problems, including not being cluster-aware. In the Phacility cluster, the web host and repository hosts are separated. repository.create can not create cluster-aware repositories.

Oct 20 2015, 8:24 PM · Restricted Project, Phacility Support, Diffusion, Conduit
chad added a project to T9604: Creating an imported repository via Conduit results in filesystem error: Phacility Support.
Oct 20 2015, 8:06 PM · Restricted Project, Phacility Support, Diffusion, Conduit
epriestley moved T9319: Accessing image file in Diffusion must not generate error (unhandled exception) from Backlog to vNext on the Diffusion board.
Oct 20 2015, 1:25 PM · Phacility, Diffusion, Phacility Support

Oct 18 2015

epriestley closed T9570: Can a hosted Phacility instance be exported? as Resolved.

Presuming that answers the question, let us know if not. T7148 is the general production task here.

Oct 18 2015, 1:30 PM · Phacility Support

Oct 15 2015

epriestley closed T9580: Slow POST/PUTs as Resolved.

Unsatisfying conclusion here, but:

Oct 15 2015, 7:43 PM · Phacility Support
epriestley closed T9581: Expand Phacility cluster repo and db tiers (add nodes: 004), a subtask of T9580: Slow POST/PUTs, as Resolved.
Oct 15 2015, 7:17 PM · Phacility Support
chad added a comment to T9580: Slow POST/PUTs.

Oct 15 2015, 6:41 PM · Phacility Support
epriestley added a comment to T9580: Slow POST/PUTs.

(We caught up in IRC.)

Oct 15 2015, 6:34 PM · Phacility Support
chad added a comment to T9580: Slow POST/PUTs.

Thanks, we're investigating. If you have any other specific details, let us know.

Oct 15 2015, 6:33 PM · Phacility Support
devinfoley created T9580: Slow POST/PUTs.
Oct 15 2015, 5:57 PM · Phacility Support

Oct 14 2015

epriestley added a comment to T9570: Can a hosted Phacility instance be exported?.

Yes, with caveats. See T7148 for discussion of why this is complex. Roughly, here's the state of the world today:

Oct 14 2015, 9:04 PM · Phacility Support
epriestley edited projects for T9570: Can a hosted Phacility instance be exported?, added: Phacility Support; removed Support.
Oct 14 2015, 8:53 PM · Phacility Support

Oct 13 2015

chad merged task T9559: Add mediawiki sprint extension to phacility instance into T9378: Build Projects v3.
Oct 13 2015, 7:00 PM · Phacility Support
chad added a comment to T9559: Add mediawiki sprint extension to phacility instance.

We have plans to beef up Projects (subprojects, sprints) in the near future. We can't run 3rd party code on the cluster for security reasons.

Oct 13 2015, 6:58 PM · Phacility Support
awaters created T9559: Add mediawiki sprint extension to phacility instance.
Oct 13 2015, 6:57 PM · Phacility Support

Sep 22 2015

epriestley closed T9458: No longer receiving emails from Phacility as Resolved.

Cool, glad things are working again.

Sep 22 2015, 10:34 PM · Custom Fields, Diffusion, Phacility Support
kislyuk added a comment to T9458: No longer receiving emails from Phacility.

Also, we certainly disable and re-enable users occasionally, so hopefully that will continue to be a supported use case.

Sep 22 2015, 10:31 PM · Custom Fields, Diffusion, Phacility Support
kislyuk added a comment to T9458: No longer receiving emails from Phacility.

@epriestley, I got a flood of emails starting at 1 PM, thanks! I'm not aware of any further issues with this.

Sep 22 2015, 10:31 PM · Custom Fields, Diffusion, Phacility Support
joshuaspence added a project to T9454: Re-open, close, etc. actions not visible: Differential.
Sep 22 2015, 9:47 PM · Differential, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

The queue has flushed so I think this is now resolved (there are no longer any publish actions backed up in the queue), can you let me know if you're still seeing issues when you have a chance?

Sep 22 2015, 8:24 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

I've deployed this to repo001 (where this instance's daemons are located) and the queue appears to be flushing. I'd expect that you'll start receiving missing mail shortly (there are about 100 affected commits in the backlog). I'll follow up in a few minutes once things flush or otherwise stabilize.

Sep 22 2015, 8:08 PM · Custom Fields, Diffusion, Phacility Support
epriestley claimed T9458: No longer receiving emails from Phacility.
Sep 22 2015, 7:59 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a revision to T9458: No longer receiving emails from Phacility: D14142: Recover gracefully from Conduit failure when building "Tags" field in commit mail.
Sep 22 2015, 7:59 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

Effectively, I think this is a variant of T9067. I'm going to patch this narrowly since it's straightforward.

Sep 22 2015, 7:47 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

Actually, I'm less sure that this is credential-related.

Sep 22 2015, 7:46 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

There's a specific issue with a subset of commit-related mail not using the right credentials to hit the API locally. Here's a characteristic trace:

Sep 22 2015, 7:29 PM · Custom Fields, Diffusion, Phacility Support
chad added a comment to T9458: No longer receiving emails from Phacility.

On meta at least, I receive email fine.

Sep 22 2015, 7:20 PM · Custom Fields, Diffusion, Phacility Support
epriestley added a comment to T9458: No longer receiving emails from Phacility.

Looking into this now, this is likely related to key cycling (see T7399 for details). I suspect something is just out of sync or needs to be restarted, let me figure out what's up.

Sep 22 2015, 7:20 PM · Custom Fields, Diffusion, Phacility Support
kislyuk created T9458: No longer receiving emails from Phacility.
Sep 22 2015, 7:18 PM · Custom Fields, Diffusion, Phacility Support

Sep 21 2015

epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

D14137 (with the new prompt) is now in master. It will promote to stable in about a week. You can grab it with arc upgrade.

Sep 21 2015, 7:42 PM · Git, Arcanist, Phacility Support
epriestley closed T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories as Resolved by committing rARC9c056c5cc887: Improve arc's handling of dirty submodules in Git.
Sep 21 2015, 7:40 PM · Git, Arcanist, Phacility Support
epriestley renamed T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories from Arc repeatedly suggested adding submodules to Arc meaninglessly prompts users to amend changes in submodules into parent repositories.
Sep 21 2015, 6:52 PM · Git, Arcanist, Phacility Support
joe.beveridge added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

That sounds great to me :)

Sep 21 2015, 6:43 PM · Git, Arcanist, Phacility Support
epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

D14137 replaces the prompt with this one:

Sep 21 2015, 6:37 PM · Git, Arcanist, Phacility Support
epriestley added a revision to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories: D14137: Improve arc's handling of dirty submodules in Git.
Sep 21 2015, 6:36 PM · Git, Arcanist, Phacility Support
epriestley added a revision to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories: D14136: Introduce PhutilConsoleView for rendering elements to the console.
Sep 21 2015, 6:30 PM · Git, Arcanist, Phacility Support
joe.beveridge added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Darn :( Introducing language specific calls sounds like a very complicated and fragile change for something like this. I don't think it will be too big of a deal :) Thanks for looking into it.

Sep 21 2015, 6:23 PM · Git, Arcanist, Phacility Support
epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Actually it looks like these states aren't distinguishable from git diff --raw:

Sep 21 2015, 4:46 PM · Git, Arcanist, Phacility Support
joe.beveridge added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Awesome, thanks :)

Sep 21 2015, 4:32 PM · Git, Arcanist, Phacility Support
epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Our behavior here is strictly wrong. We ask you a question:

Sep 21 2015, 4:31 PM · Git, Arcanist, Phacility Support
joe.beveridge added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

So I talked to some of the other people working on my project and we're ok with .gitignore'ing the .iml file in our submodule so it will get rid of the issue if you don't have any changes and if you have changes then you either have to live with the prompt or commit to the submodule first.

Sep 21 2015, 4:30 PM · Git, Arcanist, Phacility Support
epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Ah, okay, so the missing steps are something like this:

Sep 21 2015, 4:16 PM · Git, Arcanist, Phacility Support
joe.beveridge added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

Uhg, it only shows up if there are changes in the submodule. So things like the .iml files will trigger it to show that and then cause an arc prompt for asking about it

Sep 21 2015, 3:56 PM · Git, Arcanist, Phacility Support
epriestley added a comment to T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.

I can't reproduce this. Here's what I did:

Sep 21 2015, 3:01 PM · Git, Arcanist, Phacility Support
joe.beveridge created T9455: Arc meaninglessly prompts users to amend changes in submodules into parent repositories.
Sep 21 2015, 2:52 PM · Git, Arcanist, Phacility Support
epriestley closed T9454: Re-open, close, etc. actions not visible as Resolved.

Cool. Let us know if you run into anything else.

Sep 21 2015, 2:08 PM · Differential, Phacility Support
epriestley added a comment to T9454: Re-open, close, etc. actions not visible.

There's no easy way to browse configuration without being an administrator because some configuration may be vaguely sensitive, and some of it depends on other configuration or module availability so we don't (and, broadly, can't, at least in its current form) export it as flat documentation in a text file or HTML or whatever.

Sep 21 2015, 2:08 PM · Differential, Phacility Support
joe.beveridge added a comment to T9454: Re-open, close, etc. actions not visible.

Got it all working :D thanks

Sep 21 2015, 2:08 PM · Differential, Phacility Support
joe.beveridge added a comment to T9454: Re-open, close, etc. actions not visible.

Is there a list of all the flags you could give me? I can't seem to find one

Sep 21 2015, 2:02 PM · Differential, Phacility Support
epriestley added a comment to T9454: Re-open, close, etc. actions not visible.

My guess is that differential.allow-reopen is set to false (the default value), which disables the "Reopen" action. If you (or an administrator) change this setting to true in the Config application that should enable the action.

Sep 21 2015, 1:59 PM · Differential, Phacility Support
joe.beveridge added a comment to T9454: Re-open, close, etc. actions not visible.

That is on a closed revision

Sep 21 2015, 1:57 PM · Differential, Phacility Support
epriestley added a comment to T9454: Re-open, close, etc. actions not visible.

When you scroll to the bottom of a revision page (the URL should look like /D123), you should see something like this:

Sep 21 2015, 1:56 PM · Differential, Phacility Support
chad added a comment to T9454: Re-open, close, etc. actions not visible.

Does Differential look different than this for you?

Sep 21 2015, 1:54 PM · Differential, Phacility Support
joe.beveridge added a project to T9454: Re-open, close, etc. actions not visible: Phacility Support.
Sep 21 2015, 1:51 PM · Differential, Phacility Support

Sep 13 2015

epriestley closed T7785: Build a Phacility cluster service tier to sandbox Graphviz and Cowsay as Wontfix.

See T9408. A security researcher found a low-severity but practical attack against our implementation of dot.

Sep 13 2015, 7:26 PM · Phacility, Phacility Support
epriestley added a revision to T7785: Build a Phacility cluster service tier to sandbox Graphviz and Cowsay: D14102: Use PEAR Text_Figlet to render figlet fonts.
Sep 13 2015, 6:50 PM · Phacility, Phacility Support
epriestley added a revision to T7785: Build a Phacility cluster service tier to sandbox Graphviz and Cowsay: D14101: Include "Figlet" and PEAR "Text_Figlet" in externals.
Sep 13 2015, 6:27 PM · Phacility, Phacility Support
epriestley added a revision to T7785: Build a Phacility cluster service tier to sandbox Graphviz and Cowsay: D14100: Use PHP implementation of Cowsay for cowsay rule.
Sep 13 2015, 5:26 PM · Phacility, Phacility Support