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Mon, Nov 11

earthian added a watcher for Nuance: earthian.
Mon, Nov 11, 7:04 AM

May 3 2019

epriestley renamed T406: Support "Oncall" Users from Build Oncall / Alerting / Monitoring tool, similar to PagerDuty to Support "Oncall" Users.
May 3 2019, 4:22 AM · Nuance, Oncall Tool, Facebook

Jan 3 2019

epriestley merged T1205: Allow grey users in some form or other into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:22 PM · Nuance
epriestley merged T5504: Figure out how to render external accounts in the UI into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:21 PM · Nuance
epriestley merged T4310: Allow external users to establish real sessions into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:18 PM · Nuance

Jun 5 2018

joshuaspence added a member for Nuance: joshuaspence.
Jun 5 2018, 10:44 PM

Feb 9 2018

epriestley renamed T10363: Reorient Doorkeeper publishing around transactions instead of feed stories from Reorient publishing (Doorkeeper, feed.http-hooks) around transactions instead of feed stories to Reorient Doorkeeper publishing around transactions instead of feed stories.
Feb 9 2018, 11:06 PM · Nuance, Restricted Project, Feed, Doorkeeper

Jul 9 2017

chad removed the image for Nuance.
Jul 9 2017, 7:39 PM

Jul 5 2017

jacktrades added a watcher for Nuance: jacktrades.
Jul 5 2017, 3:37 PM

Jun 27 2017

epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: Restricted Differential Revision.
Jun 27 2017, 10:38 PM · Nuance
epriestley added a comment to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.

I think we're more-or-less at the point where the existing Nuance code is about as internally modernized as it's going to get, so there isn't a great deal of remaining obvious technical debt to pay down.

Jun 27 2017, 8:31 PM · Nuance
epriestley moved T8783: Unprototype Nuance (v1) from Backlog to Now on the Nuance board.
Jun 27 2017, 7:42 PM · Nuance, Restricted Project
epriestley moved T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Backlog to Now on the Nuance board.
Jun 27 2017, 7:42 PM · Nuance

May 24 2017

epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18015: Allow Nuance commands to try to apply immediately.
May 24 2017, 8:27 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18011: Make throwing things into the trash actually work in Nuance.
May 24 2017, 5:53 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18010: Issue commands to Nuance items, at least roughly.
May 24 2017, 4:35 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18009: Allow Nuance items to put commands actions into the work UI.
May 24 2017, 2:43 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18008: Rough in a Nuance "work" controller.
May 24 2017, 2:10 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18007: Fix a handful of Nuance fatals.
May 24 2017, 1:44 PM · Nuance

May 22 2017

avivey added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Ahh, makes sense now :)

May 22 2017, 6:07 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17994: Convert Nuance sources to modular transactions.
May 22 2017, 5:58 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17992: Convert Nuance queues to modular transactions.
May 22 2017, 5:34 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17990: Convert Nuance Items to Modular Transactions.
May 22 2017, 4:48 PM · Nuance
epriestley added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Why is this Nuance and not Doorkeeper?

May 22 2017, 10:20 AM · Nuance
johnny-bit added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
In T12739#224607, @chad wrote:

GH Issues flow into Nuance and a human can decide whether to open it up as a Maniphest Task, similar to email. The end user can fully communicate an issue back to Phabricator without ever leaving their preferred source (email, Github, Twitter). Developers can stay in Phabricator and manage priorities, projects, workboards.

May 22 2017, 9:17 AM · Nuance
chad added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

GH Issues flow into Nuance and a human can decide whether to open it up as a Maniphest Task, similar to email. The end user can fully communicate an issue back to Phabricator without ever leaving their preferred source (email, Github, Twitter). Developers can stay in Phabricator and manage priorities, projects, workboards.

May 22 2017, 4:27 AM · Nuance
avivey added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Why is this Nuance and not Doorkeeper?

May 22 2017, 4:12 AM · Nuance

May 21 2017

chad renamed T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Nuance: As a Helpdesk, for Phabricator/Phacility suppot to Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 8:33 PM · Nuance
Luke081515.2 added a comment to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.

There's a typo in the headline, but I can't it :(

May 21 2017, 8:25 PM · Nuance
epriestley renamed T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Nuance: As a Helpdesk to Nuance: As a Helpdesk, for Phabricator/Phacility suppot.
May 21 2017, 5:03 PM · Nuance
epriestley updated the task description for T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 5:03 PM · Nuance
epriestley renamed T12739: Nuance: As an External Bridge, to GitHub and other similar systems from Nuance: As an External Bridge to Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 4:13 PM · Nuance
epriestley triaged T12739: Nuance: As an External Bridge, to GitHub and other similar systems as Wishlist priority.
May 21 2017, 4:12 PM · Nuance
epriestley added a parent task for T10538: Bridge GitHub to Phabricator: T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 3:43 PM · Nuance, GitHub
epriestley added a subtask for T12739: Nuance: As an External Bridge, to GitHub and other similar systems: T10538: Bridge GitHub to Phabricator.
May 21 2017, 3:42 PM · Nuance
epriestley renamed T12740: Nuance: As a Bulk Editor, when edits require human decisions from Nuance: As a Bulk Editor to Nuance: As a Bulk Editor, when edits require human decisions.
May 21 2017, 1:47 PM · Nuance
epriestley removed a parent task for T8783: Unprototype Nuance (v1): T5815: Make it easier to work through a queue of stuff.
May 21 2017, 12:50 PM · Nuance, Restricted Project
epriestley added a parent task for T12740: Nuance: As a Bulk Editor, when edits require human decisions: T5815: Make it easier to work through a queue of stuff.
May 21 2017, 12:50 PM · Nuance
epriestley created T12740: Nuance: As a Bulk Editor, when edits require human decisions.
May 21 2017, 12:49 PM · Nuance
epriestley created T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 12:49 PM · Nuance
epriestley created T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 12:49 PM · Nuance
epriestley moved T8783: Unprototype Nuance (v1) from v1 to Backlog on the Nuance board.
May 21 2017, 12:47 PM · Nuance, Restricted Project
epriestley moved T10538: Bridge GitHub to Phabricator from v1 to Backlog on the Nuance board.
May 21 2017, 12:43 PM · Nuance, GitHub
epriestley moved T10363: Reorient Doorkeeper publishing around transactions instead of feed stories from v1 to Backlog on the Nuance board.
May 21 2017, 12:43 PM · Nuance, Restricted Project, Feed, Doorkeeper

Apr 12 2017

hoeflingd added a watcher for Nuance: hoeflingd.
Apr 12 2017, 7:30 PM

Apr 7 2017

epriestley moved T406: Support "Oncall" Users from Backlog to Far Future on the Nuance board.
Apr 7 2017, 1:24 PM · Nuance, Oncall Tool, Facebook

Mar 9 2017

terrluhr added a watcher for Nuance: terrluhr.
Mar 9 2017, 8:49 PM

Jan 31 2017

techdragon added a watcher for Nuance: techdragon.
Jan 31 2017, 4:06 PM

Nov 14 2016

dmgarcia closed Q513: How can I activate Nuance ? as resolved.
Nov 14 2016, 2:18 AM · Config, Nuance
dmgarcia updated Q513: How can I activate Nuance ? from to How can I activate Nuance ?.
Nov 14 2016, 1:39 AM · Config, Nuance

Aug 31 2016

epriestley added a comment to T11569: Nuance is fataling with calls to setIcon().

No, not updated yet.

Aug 31 2016, 9:59 PM · Nuance
Luke081515.2 added a comment to T11569: Nuance is fataling with calls to setIcon().

This instance isn't updated yet, is it? We got that error still....

Aug 31 2016, 9:57 PM · Nuance
epriestley closed T11569: Nuance is fataling with calls to setIcon() as Resolved by committing rP29957d196bb1: Fix some more setIcon() issues.
Aug 31 2016, 5:00 PM · Nuance
epriestley added a revision to T11569: Nuance is fataling with calls to setIcon(): D16477: Fix some more setIcon() issues.
Aug 31 2016, 4:51 PM · Nuance
chad added a comment to T11569: Nuance is fataling with calls to setIcon().

i should have kept a helper function in, but was worried we'd never find the callsites.

Aug 31 2016, 4:11 PM · Nuance
chad added a comment to T11569: Nuance is fataling with calls to setIcon().

sadpanda

Aug 31 2016, 4:10 PM · Nuance
epriestley added a project to T11569: Nuance is fataling with calls to setIcon(): Nuance.
Aug 31 2016, 4:08 PM · Nuance

Aug 16 2016

chad added a project to T406: Support "Oncall" Users: Nuance.
Aug 16 2016, 8:41 PM · Nuance, Oncall Tool, Facebook

Feb 16 2016

chad updated the image for Nuance from F79272: profile-project.png to F1114822: profile.
Feb 16 2016, 7:00 PM
epriestley removed a member for Nuance: flavio.santos.
Feb 16 2016, 6:43 PM
epriestley removed a member for Nuance: joshuaspence.
Feb 16 2016, 6:43 PM
epriestley removed a member for Nuance: btrahan.
Feb 16 2016, 6:43 PM
chad added a watcher for Nuance: chad.
Feb 16 2016, 5:55 PM
epriestley created T10363: Reorient Doorkeeper publishing around transactions instead of feed stories.
Feb 16 2016, 1:27 PM · Nuance, Restricted Project, Feed, Doorkeeper

Feb 12 2016

Luke081515.2 added a watcher for Nuance: Luke081515.2.
Feb 12 2016, 12:43 PM

Feb 7 2016

epriestley removed a project from T8783: Unprototype Nuance (v1): Prioritized.
Feb 7 2016, 4:16 AM · Nuance, Restricted Project

Jan 19 2016

flavio.santos added a member for Nuance: flavio.santos.
Jan 19 2016, 5:03 PM

Jan 7 2016

chad closed T6836: Provide a "user story" workflow to try to improve the quality of feature requests received as Wontfix.
Jan 7 2016, 4:20 PM · Nuance

Nov 24 2015

joshuaspence added a member for Nuance: joshuaspence.
Nov 24 2015, 10:29 AM

Nov 10 2015

epriestley closed T302: Phabricator exception stack traces should include a call-to-action as Wontfix.

Given the modern realities of support, I don't actually think we'd be better off by making it easier to submit stack traces. We also explicitly don't want surprise patches.

Nov 10 2015, 7:00 PM · Nuance, Infrastructure
epriestley added a project to T302: Phabricator exception stack traces should include a call-to-action: Nuance.
Nov 10 2015, 6:59 PM · Nuance, Infrastructure

Oct 15 2015

chad changed the visibility for Nuance.
Oct 15 2015, 11:50 PM

Sep 9 2015

epriestley moved T8783: Unprototype Nuance (v1) from Backlog to Preflight on the Prioritized board.
Sep 9 2015, 11:25 PM · Nuance, Restricted Project
epriestley added a project to T8783: Unprototype Nuance (v1): Prioritized.
Sep 9 2015, 11:24 PM · Nuance, Restricted Project
epriestley added a parent task for T8783: Unprototype Nuance (v1): T5815: Make it easier to work through a queue of stuff.
Sep 9 2015, 11:03 PM · Nuance, Restricted Project

Aug 24 2015

epriestley added a revision to T8783: Unprototype Nuance (v1): D13988: Add very basic routing to Nuance.
Aug 24 2015, 11:50 AM · Nuance, Restricted Project

Aug 23 2015

johnny-bit added a comment to T8783: Unprototype Nuance (v1).

Item in multiple queues would IMO confuse the hell out of less-intelligent (me).

Aug 23 2015, 5:07 PM · Nuance, Restricted Project
epriestley added a comment to T8783: Unprototype Nuance (v1).

Nuance currently allows an Item to be in multiple Queues, but I think we don't need to allow this and can simplify things a bit by putting items in exactly one queue at all times.

Aug 23 2015, 2:55 PM · Nuance, Restricted Project
epriestley added a revision to T8783: Unprototype Nuance (v1): D13980: Add basic "View" and "Edit" features to Nuance.
Aug 23 2015, 2:11 PM · Nuance, Restricted Project

Aug 22 2015

epriestley added a revision to T8783: Unprototype Nuance (v1): D13966: Allow Nuance source definitions to add actions to source views.
Aug 22 2015, 10:40 PM · Nuance, Restricted Project
epriestley added a revision to T8783: Unprototype Nuance (v1): D13965: Add a main page to Nuance.
Aug 22 2015, 10:21 PM · Nuance, Restricted Project

Aug 11 2015

epriestley removed a parent task for T8434: Accommodate the "Security" workflow: T8376: Develop Spaces (v1).
Aug 11 2015, 12:59 PM · Wikimedia, Policy, Prioritized
epriestley added a comment to T8434: Accommodate the "Security" workflow.

Status here:

Aug 11 2015, 12:57 PM · Wikimedia, Policy, Prioritized

Aug 6 2015

epriestley closed T8726: Modularize Herald fields and actions, a subtask of T8434: Accommodate the "Security" workflow, as Resolved.
Aug 6 2015, 2:52 PM · Wikimedia, Policy, Prioritized

Jul 10 2015

tycho.tatitscheff added a comment to T8783: Unprototype Nuance (v1).

Will support of anonymous users be a good fit for this ?

Jul 10 2015, 9:44 AM · Nuance, Restricted Project

Jul 9 2015

epriestley added a revision to T8434: Accommodate the "Security" workflow: D13618: Support "Select" custom fields in Herald rules.
Jul 9 2015, 10:07 PM · Wikimedia, Policy, Prioritized

Jul 8 2015

epriestley added a comment to T8783: Unprototype Nuance (v1).

I expect that kind of stuff to be a good fit, yeah.

Jul 8 2015, 4:29 PM · Nuance, Restricted Project
cburroughs added a comment to T8783: Unprototype Nuance (v1).

Do you expect handling alert triage to be a good fit for Nuance?

Jul 8 2015, 3:21 PM · Nuance, Restricted Project

Jul 7 2015

epriestley updated the task description for T8783: Unprototype Nuance (v1).
Jul 7 2015, 7:48 PM · Nuance, Restricted Project
epriestley created T8783: Unprototype Nuance (v1).
Jul 7 2015, 6:45 PM · Nuance, Restricted Project

Jun 30 2015

epriestley added a subtask for T8434: Accommodate the "Security" workflow: T8726: Modularize Herald fields and actions.
Jun 30 2015, 4:52 PM · Wikimedia, Policy, Prioritized

Jun 17 2015

Krenair added a comment to T8434: Accommodate the "Security" workflow.

Regarding editing policy on a task: I'm not sure how to do it but I think what might be desirable is that the task author has some sort of limited ability to comment on a 'security' task but not really edit it in any significant way after submission.

Jun 17 2015, 6:27 PM · Wikimedia, Policy, Prioritized
20after4 added a comment to T8434: Accommodate the "Security" workflow.

The form templating stuff sounds really cool.

Jun 17 2015, 8:06 AM · Wikimedia, Policy, Prioritized
20after4 added a comment to T8434: Accommodate the "Security" workflow.

Reduce PolicyRule Hackiness + Support Templating Custom Fields would probably serve our needs well and it would also be useful, I'd imagine, for other installs to implement their own custom access controls.

Jun 17 2015, 7:59 AM · Wikimedia, Policy, Prioritized

Jun 13 2015

epriestley closed T5681: Allow applications to provide custom policy rules, a subtask of T8434: Accommodate the "Security" workflow, as Resolved.
Jun 13 2015, 10:50 PM · Wikimedia, Policy, Prioritized

Jun 12 2015

epriestley added a comment to T8434: Accommodate the "Security" workflow.

Oh, and on these cases:

Jun 12 2015, 10:23 PM · Wikimedia, Policy, Prioritized
epriestley added a comment to T8434: Accommodate the "Security" workflow.

The rest of Spaces is on more solid ground, now, so I'd like to keep working on a path forward here.

Jun 12 2015, 10:20 PM · Wikimedia, Policy, Prioritized
epriestley renamed T8434: Accommodate the "Security" workflow from Evaluate Nuance for "Security" workflow to Accommodate the "Security" workflow.
Jun 12 2015, 7:13 PM · Wikimedia, Policy, Prioritized

Jun 11 2015

epriestley added a subtask for T8434: Accommodate the "Security" workflow: T5681: Allow applications to provide custom policy rules.
Jun 11 2015, 5:50 PM · Wikimedia, Policy, Prioritized

Jun 6 2015

20after4 added a comment to T8434: Accommodate the "Security" workflow.

I'd ideally like to do this via T4411, but we could also meet halfway via T5681: that would let you write a "subscribers to this object" rule instead of needing to write a "subscribers to [explicitly, type in this object with your keyboard]" rule, which might simplify things a little bit, at least. (I assume the "type in this object" part is sort-of-automated via secret magic right now, at least some of the time, so maybe this is only very slightly nice-to-have.)

Jun 6 2015, 12:16 AM · Wikimedia, Policy, Prioritized