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NuanceProject
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Description

The "human workers need to do something nuanced" application within Phabricator.

First use case is customer support, including aggregating stuff from social media.

Recent Activity

Nov 11 2019

earthian added a watcher for Nuance: earthian.
Nov 11 2019, 7:04 AM

May 3 2019

epriestley renamed T406: Support "Oncall" Users from Build Oncall / Alerting / Monitoring tool, similar to PagerDuty to Support "Oncall" Users.
May 3 2019, 4:22 AM · Nuance, Oncall Tool, Facebook

Jan 3 2019

epriestley merged T1205: Allow grey users in some form or other into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:22 PM · Nuance
epriestley merged T5504: Figure out how to render external accounts in the UI into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:21 PM · Nuance
epriestley merged T4310: Allow external users to establish real sessions into T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
Jan 3 2019, 7:18 PM · Nuance

Jun 5 2018

joshuaspence added a member for Nuance: joshuaspence.
Jun 5 2018, 10:44 PM

Feb 9 2018

epriestley renamed T10363: Reorient Doorkeeper publishing around transactions instead of feed stories from Reorient publishing (Doorkeeper, feed.http-hooks) around transactions instead of feed stories to Reorient Doorkeeper publishing around transactions instead of feed stories.
Feb 9 2018, 11:06 PM · Nuance, Restricted Project, Feed, Doorkeeper

Jul 9 2017

chad removed the image for Nuance.
Jul 9 2017, 7:39 PM

Jul 5 2017

jacktrades added a watcher for Nuance: jacktrades.
Jul 5 2017, 3:37 PM

Jun 27 2017

epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: Restricted Differential Revision.
Jun 27 2017, 10:38 PM · Nuance
epriestley added a comment to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.

I think we're more-or-less at the point where the existing Nuance code is about as internally modernized as it's going to get, so there isn't a great deal of remaining obvious technical debt to pay down.

Jun 27 2017, 8:31 PM · Nuance
epriestley moved T8783: Unprototype Nuance (v1) from Backlog to Now on the Nuance board.
Jun 27 2017, 7:42 PM · Nuance, Restricted Project
epriestley moved T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Backlog to Now on the Nuance board.
Jun 27 2017, 7:42 PM · Nuance

May 24 2017

epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18015: Allow Nuance commands to try to apply immediately.
May 24 2017, 8:27 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18011: Make throwing things into the trash actually work in Nuance.
May 24 2017, 5:53 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18010: Issue commands to Nuance items, at least roughly.
May 24 2017, 4:35 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18009: Allow Nuance items to put commands actions into the work UI.
May 24 2017, 2:43 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18008: Rough in a Nuance "work" controller.
May 24 2017, 2:10 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D18007: Fix a handful of Nuance fatals.
May 24 2017, 1:44 PM · Nuance

May 22 2017

avivey added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Ahh, makes sense now :)

May 22 2017, 6:07 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17994: Convert Nuance sources to modular transactions.
May 22 2017, 5:58 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17992: Convert Nuance queues to modular transactions.
May 22 2017, 5:34 PM · Nuance
epriestley added a revision to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support: D17990: Convert Nuance Items to Modular Transactions.
May 22 2017, 4:48 PM · Nuance
epriestley added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Why is this Nuance and not Doorkeeper?

May 22 2017, 10:20 AM · Nuance
johnny-bit added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
In T12739#224607, @chad wrote:

GH Issues flow into Nuance and a human can decide whether to open it up as a Maniphest Task, similar to email. The end user can fully communicate an issue back to Phabricator without ever leaving their preferred source (email, Github, Twitter). Developers can stay in Phabricator and manage priorities, projects, workboards.

May 22 2017, 9:17 AM · Nuance
chad added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

GH Issues flow into Nuance and a human can decide whether to open it up as a Maniphest Task, similar to email. The end user can fully communicate an issue back to Phabricator without ever leaving their preferred source (email, Github, Twitter). Developers can stay in Phabricator and manage priorities, projects, workboards.

May 22 2017, 4:27 AM · Nuance
avivey added a comment to T12739: Nuance: As an External Bridge, to GitHub and other similar systems.

Why is this Nuance and not Doorkeeper?

May 22 2017, 4:12 AM · Nuance

May 21 2017

chad renamed T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Nuance: As a Helpdesk, for Phabricator/Phacility suppot to Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 8:33 PM · Nuance
Luke081515.2 added a comment to T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.

There's a typo in the headline, but I can't it :(

May 21 2017, 8:25 PM · Nuance
epriestley renamed T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support from Nuance: As a Helpdesk to Nuance: As a Helpdesk, for Phabricator/Phacility suppot.
May 21 2017, 5:03 PM · Nuance
epriestley updated the task description for T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 5:03 PM · Nuance
epriestley renamed T12739: Nuance: As an External Bridge, to GitHub and other similar systems from Nuance: As an External Bridge to Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 4:13 PM · Nuance
epriestley triaged T12739: Nuance: As an External Bridge, to GitHub and other similar systems as Wishlist priority.
May 21 2017, 4:12 PM · Nuance
epriestley added a parent task for T10538: Bridge GitHub to Phabricator: T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 3:43 PM · Nuance, GitHub
epriestley added a subtask for T12739: Nuance: As an External Bridge, to GitHub and other similar systems: T10538: Bridge GitHub to Phabricator.
May 21 2017, 3:42 PM · Nuance
epriestley renamed T12740: Nuance: As a Bulk Editor, when edits require human decisions from Nuance: As a Bulk Editor to Nuance: As a Bulk Editor, when edits require human decisions.
May 21 2017, 1:47 PM · Nuance
epriestley removed a parent task for T8783: Unprototype Nuance (v1): T5815: Make it easier to work through a queue of stuff.
May 21 2017, 12:50 PM · Nuance, Restricted Project
epriestley added a parent task for T12740: Nuance: As a Bulk Editor, when edits require human decisions: T5815: Make it easier to work through a queue of stuff.
May 21 2017, 12:50 PM · Nuance
epriestley created T12740: Nuance: As a Bulk Editor, when edits require human decisions.
May 21 2017, 12:49 PM · Nuance
epriestley created T12739: Nuance: As an External Bridge, to GitHub and other similar systems.
May 21 2017, 12:49 PM · Nuance
epriestley created T12738: Nuance: As a Helpdesk, for Phabricator/Phacility support.
May 21 2017, 12:49 PM · Nuance
epriestley moved T8783: Unprototype Nuance (v1) from v1 to Backlog on the Nuance board.
May 21 2017, 12:47 PM · Nuance, Restricted Project
epriestley moved T10538: Bridge GitHub to Phabricator from v1 to Backlog on the Nuance board.
May 21 2017, 12:43 PM · Nuance, GitHub
epriestley moved T10363: Reorient Doorkeeper publishing around transactions instead of feed stories from v1 to Backlog on the Nuance board.
May 21 2017, 12:43 PM · Nuance, Restricted Project, Feed, Doorkeeper

Apr 12 2017

hoeflingd added a watcher for Nuance: hoeflingd.
Apr 12 2017, 7:30 PM

Apr 7 2017

epriestley moved T406: Support "Oncall" Users from Backlog to Far Future on the Nuance board.
Apr 7 2017, 1:24 PM · Nuance, Oncall Tool, Facebook

Mar 9 2017

terrluhr added a watcher for Nuance: terrluhr.
Mar 9 2017, 8:49 PM

Jan 31 2017

techdragon added a watcher for Nuance: techdragon.
Jan 31 2017, 4:06 PM

Nov 14 2016

dmgarcia closed Q513: How can I activate Nuance ? as resolved.
Nov 14 2016, 2:18 AM · Config, Nuance
dmgarcia updated Q513: How can I activate Nuance ? from to How can I activate Nuance ?.
Nov 14 2016, 1:39 AM · Config, Nuance