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Description

Discussion about User Support.

Recent Activity

Jan 22 2021

epriestley updated the task description for T13178: Plans: Support Pact Competitive Update.
Jan 22 2021, 10:00 PM · Plans, Support, Phacility

Apr 17 2020

epriestley updated the task description for T13178: Plans: Support Pact Competitive Update.
Apr 17 2020, 7:04 PM · Plans, Support, Phacility

Dec 20 2018

epriestley updated the task description for T13178: Plans: Support Pact Competitive Update.
Dec 20 2018, 7:57 PM · Plans, Support, Phacility

Nov 10 2018

epriestley updated the task description for T9212: Community Feedback: How should we handle free support?.
Nov 10 2018, 12:30 PM · Public & Media Relations, Support

Sep 5 2018

epriestley moved T13178: Plans: Support Pact Competitive Update from Backlog to Soon on the Plans board.
Sep 5 2018, 1:33 PM · Plans, Support, Phacility

Aug 10 2018

epriestley moved T12990: Support pact language around Autopay is misleading at best from Backlog to Near Future on the Phacility board.
Aug 10 2018, 6:06 PM · Phacility, Support
epriestley moved T13178: Plans: Support Pact Competitive Update from Backlog to Near Future on the Phacility board.
Aug 10 2018, 6:05 PM · Plans, Support, Phacility

Aug 9 2018

avivey added a comment to T13178: Plans: Support Pact Competitive Update.

A related score-board might be to show mana-rich tasks.

Aug 9 2018, 3:17 AM · Plans, Support, Phacility

Jul 31 2018

epriestley added a project to T13178: Plans: Support Pact Competitive Update: Plans.
Jul 31 2018, 3:32 PM · Plans, Support, Phacility
epriestley triaged T13178: Plans: Support Pact Competitive Update as Low priority.
Jul 31 2018, 3:20 PM · Plans, Support, Phacility

Sep 28 2017

epriestley added a revision to T12990: Support pact language around Autopay is misleading at best: Restricted Differential Revision.
Sep 28 2017, 7:24 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Sep 28 2017, 12:27 AM · Phacility, Support

Sep 18 2017

epriestley created T12990: Support pact language around Autopay is misleading at best.
Sep 18 2017, 8:51 PM · Phacility, Support

Sep 14 2017

epriestley added a comment to T12984: Support issues don't have hovercards.

Yeah, this is hard coded here:

Sep 14 2017, 5:46 PM · Support
amckinley created T12984: Support issues don't have hovercards.
Sep 14 2017, 5:17 PM · Support

Aug 3 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Aug 3 2017, 9:37 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Aug 3 2017, 7:39 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Aug 3 2017, 7:20 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Aug 3 2017, 6:41 PM · Phacility, Support

Jul 27 2017

epriestley updated the task description for T12904: Support Pact Errata.
Jul 27 2017, 2:02 PM · Phacility, Support

Jul 26 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 26 2017, 5:50 PM · Phacility, Support

Jul 25 2017

epriestley closed T12934: "Support" can produce a bogus "0 to 0" mana cost transaction as Resolved by committing Restricted Diffusion Commit.
Jul 25 2017, 3:19 PM · Support
epriestley added a revision to T12934: "Support" can produce a bogus "0 to 0" mana cost transaction: Restricted Differential Revision.
Jul 25 2017, 2:09 PM · Support
epriestley created T12934: "Support" can produce a bogus "0 to 0" mana cost transaction.
Jul 25 2017, 1:01 PM · Support

Jul 21 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 21 2017, 2:38 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 21 2017, 11:35 AM · Phacility, Support

Jul 20 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 20 2017, 10:27 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 20 2017, 10:07 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 20 2017, 10:07 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 20 2017, 9:33 PM · Phacility, Support
epriestley updated the task description for T12904: Support Pact Errata.
Jul 20 2017, 9:31 PM · Phacility, Support

Jul 19 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 19 2017, 10:51 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 19 2017, 10:34 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 19 2017, 8:43 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 19 2017, 7:22 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 19 2017, 2:34 PM · Phacility, Support

Jul 18 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 18 2017, 7:40 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 18 2017, 6:37 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 18 2017, 2:51 PM · Phacility, Support

Jul 17 2017

epriestley added a comment to T12904: Support Pact Errata.

Inbound mail seems to be working now.

Jul 17 2017, 2:19 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

Inbound mail later bounced. I think the issue is that we have a *.phacility.com MX record, but an admin.phacility.com A record. I can't recite all the wildcard vs nonwildcard DNS rules offhand, but I think the A record is shadowing the MX record, e.g. dig mx admin.phacility.com does not produce the right results. I've added an admin.phacilty.com MX record which might sort things out once it propagates.

Jul 17 2017, 2:07 PM · Phacility, Support

Jul 14 2017

epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 14 2017, 7:04 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: D18223: Correct a PhutilURI call for setting anchors on PHIxxx references.
Jul 14 2017, 6:59 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

Using @mentions in issue comments hits a policy exception because of the slightly odd way pact policy filtering works.

Jul 14 2017, 6:40 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

This works now: PHI1

Jul 14 2017, 4:20 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: D18222: Automatically link PHIxxx on "secure" to Support on Admin.
Jul 14 2017, 4:07 PM · Phacility, Support
epriestley added a revision to T12904: Support Pact Errata: Restricted Differential Revision.
Jul 14 2017, 3:52 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

Test mail from the console now gets routed/accepted properly but real mail still doesn't. I'm going to write this off as possibly being a route propagation issue for a little bit and see if it fixes itself.

Jul 14 2017, 3:47 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

Email replies don't actually work since mail gets routed to the web tier (mail.phacililty.com) which can't hit admin. I think I can fix this with a mail route.

Jul 14 2017, 3:37 PM · Phacility, Support
epriestley added a comment to T12904: Support Pact Errata.

Some stuff I'm thinking of doing in the short term:

Jul 14 2017, 3:25 PM · Phacility, Support