This was basically just a work log for an earlier iteration on Nuance focused on bi-directional bridging with GitHub. We're pursuing Nuance again now, but not with the same focus, so I'm going to close this and reorganize things. Some similar task will likely fall out at the end, but with a better focus on where we're actually headed.

Coming from T12430: Stop cutting of Mail History for new Tasks I think Nuance could be a great Application for our Use Case of managing Requests to our Team.

Hard to say since it fell off the roadmap a year ago, but we do have rough plans to ship Nuance (pre-requisite) in the shorter term.

See Planning for help with timelines and status.

Where does this feature stand? I wasn't able to find any documentation on how to use this, but it also looks that a non-trivial amount of work has been completed towards this goal. Is this something still in the immediate roadmap? Being able to easily integrate GitHub issues into Phabricator (and back) is a big roadblock to adoption for us.

Relevant to my feature request in T11878, if Nuance could also work on incoming Tasks, that would make that feature request redundant as I wouldn't need to use Herald rules instead.

Two-way.

Will this be a one way or two way bridge?

The "Issue Events API" appears to provide the remaining events in a different format with different rules. It does not provide any duplicate events, so, e.g., one API retrieves issues being created and commented on while a different API retrieves labels, milestones, etc., except that both report opens and closes, I think. Anyway, seems mostly workable.

Alright, so here's the first real issue. Here's what I did on GitHub:

Ah, ok. I think that information is out of date with our current plans. Right now we (or maybe just I) see Nuance as a high risk product, one that is difficult to build and support/maintenance costs are completely unknown (and also likely very high). As such we're going to test a single connector (GitHub) and see how it performs / meets needs. Beside that, and maybe a basic email connector at some point, I don't believe we have plans for any other connectors. Nuance I think is a great product for the community to perhaps build and share connectors, though.

Thank you for the information.