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Looks Like
Support Impact
Hashtags
#support_impact, #impact
Description

Issues that cost significant support resources and have full or partial technical or product solutions. This includes:

  • Bugs: Incorrect behaviors with technical remedies and ongoing support costs.
  • Product Usability/Confusion/Consistency Issues: Product features which are difficult to use, confusing, or not consistent with user expectations or across applications that can reasonably be improved with technical or product changes.
  • Gaping Wounds: Feature development where the foreseeable cost of feature implementation and maintenance is much lower than ongoing support costs.

Event Timeline

epriestley renamed this project from to Support Impact.Oct 3 2014, 3:17 AM
epriestley added a member: epriestley.
epriestley added a hashtag: #impact.
epriestley changed the edit policy from "All Users" to "Phacility High Command (Project)".
epriestley set this project's icon to fa-bug.
epriestley set this project's color to Yellow.
chad edited this Project.Nov 18 2014, 7:42 PM
chad changed the visibility from "All Users" to "Public (No Login Required)".
epriestley archived this project.Apr 12 2017, 2:49 PM