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Update support documentation for modern times

Authored by epriestley.

Description

Update support documentation for modern times

Summary:
Basically similar to D13941 but a little more extreme:

  • Really strongly emphasize reproducibility for bug reports, and set users up for rejection if they don't satisfy this.
  • Really strongly emphasize problem descriptions for feature requests, and set users up for rejection.
  • Get rid of various "please give us feedback"; we get plenty of feedback these days.
  • Some modernization tweaks.
  • Split the support document into:
    • Stuff we actually support for free (security / good bug reports / feature requests).
    • Stuff you can pay us for (hosting / consulting / prioritization).
    • A nebulous "community" section, with appropriate (low) expectations that better reflects reality.

My overall goals here are:

  • Set expectations better, so users don't show up in IRC expecting it to be a "great place to get amazing support" or whatever the docs said in 2011.
  • Possibly move the needle slightly on bug reports / feature request quality, maybe.

Test Plan: Read changes carefully.

Reviewers: chad

Reviewed By: chad

Differential Revision: https://secure.phabricator.com/D14305

Details

Committed
epriestleyOct 19 2015, 8:29 PM
Pushed
epriestleyOct 19 2015, 8:29 PM
Reviewer
chad
Differential Revision
D14305: Update support documentation for modern times
Parents
rPfbd365d57114: Remove scattered links to "Support" document
Branches
Unknown
Tags
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Build Status
Buildable 8347
Build 9576: Run Core Tests