Currently, you'd need to email us to cancel an instance. We should have a button that does it for you.
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I'm going to implement a "Disabled" state which is just like "Suspended" but with different language ("Disabled" = disabled by owner [they don't want it anymore]; "Suspended" = disabled by staff [for nonpayment or TOS violations]).
We won't bill for "Disabled" instances. To prevent shenanigans, users will have to contact us to un-disable an instance. This should solve most of the real use cases until we have more sophisticated workflows here.
I think this is sorted now. I disabled all my test instances and properly suspended @Mnkras's abusive, deceptive, TOS-violating, terrible, no-good secure.phacility.com.
Although maybe I'll just hard-code that to redirect to secure.phabricator.com, since it seems like anyone ending up there has a close to 100% chance of having intended to come here.