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Maniphest T12922

Update Bug Report docs
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Description

Not clear still what the long term plan is for non-customers -- I think Phacility then Nuance? -- but for today where to redirect people. There is a "bug" category in Discourse as a catchall if we prefer that over Phacility.

At least one user asked this question already.

Revisions and Commits

rP Phabricator
D18236rP2999e19742be More adjustments to bug reporting document
D18235rP1fdd809d35c5 Update some more "contributing" docs
D18229rP10d9d2519cff Update Bug Report diviner document

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Event Timeline

chad created this task.Jul 15 2017, 5:50 PM
epriestley added a comment.Jul 15 2017, 5:53 PM

Let's just do Discourse for now? I don't plan to get anything up on admin for at least a while.

epriestley added a comment.Jul 15 2017, 5:59 PM

That is, the flow would be one of these:

  • Paid Support > Customer files Issue > Support staff confirms it and files anonymized Maniphest Task with specifics, as I already do > Fix
  • Discourse > Free user reports bug > Community member confirms it and files a Maniphest Task which actually follows the old rules and includes reproduction instructions and version information so we can actually fix it > Fix
chad added a comment.Jul 15 2017, 6:35 PM

I had assumed the forms here would still be open for Community, at least bug reporting or us.

michaeljs1990 added a subscriber: michaeljs1990.Jul 15 2017, 8:01 PM
chad added a comment.Jul 15 2017, 9:41 PM

OK I made a basic bug form for Discourse. Will update docs later today.

epriestley added a comment.Jul 16 2017, 11:11 AM

Community and us can both use the normal task form to report bugs -- the "bug report" form just had extra instructions.

epriestley mentioned this in T12134: Develop a Nuance-based Phabricator reporting/support flow.Jul 16 2017, 11:23 AM
johnny-bit added a subscriber: johnny-bit.Jul 16 2017, 11:25 AM
joshuaspence added a subscriber: joshuaspence.Jul 17 2017, 7:05 AM
chad added a revision: D18229: Update Bug Report diviner document.Jul 17 2017, 9:47 PM
chad added a project: Public & Media Relations.Jul 18 2017, 12:51 AM
chad closed this task as Resolved by committing rP10d9d2519cff: Update Bug Report diviner document.Jul 18 2017, 2:21 AM
chad added a commit: rP10d9d2519cff: Update Bug Report diviner document.
epriestley added a revision: D18235: Update some more "contributing" docs.Jul 18 2017, 5:41 PM
epriestley added a revision: D18236: More adjustments to bug reporting document.Jul 18 2017, 5:47 PM
epriestley added a commit: rP1fdd809d35c5: Update some more "contributing" docs.Jul 18 2017, 8:33 PM
epriestley added a commit: rP2999e19742be: More adjustments to bug reporting document.
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