From a usability perspective, I find the forum software discourse a lot better for discussions than phabricator. (Have a look at their example forum.) I like all features they advertise on their homepage.
Our community is using both, discourse and phabricator. Discourse however is a lot more popular among users.
It is a shame, that discourse and phabricator discussions are disconnected and that two different accounts are required.
Ideally, every phabricator discussion would be mirrored to our discourse forums. And both web applications would share the same user accounts. Each phabricator ticket would contain a link to the same discussion on discourse forums and vice versa. (Not every new discourse forum thread would be mirrored to phabricator. However, sometimes it may be useful to import a discourse forum thread to phabricator to add all the great features that phabricator supports such as tags, etc.)
In summary, the root problem in my view:
- multiple accounts required
- phabricator and discourse forum discussions are disconnected
(Contacting me in private or public regarding commercial offers by phacility or third parties for implementing this feature would be appreciated. Perhaps something can be worked out. I hope this last paragraph is fine, otherwise please feel free to delete it.)