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Why is the "Need Triage" priority higher than all the others ?
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Asked by damio on Sep 1 2016, 11:40 AM.

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For me, an untriaged ticket has the lowest prio but when sorting by priority, it shows the "Need Triage" tickets first.

Answers

epriestley
Updated 1,273 Days Ago

Which of these tickets should be addressed first?

  • ("Wishlist" Priority) Documentation should be more consistent about use of capitalization
  • ("Needs Triage" Priority) Customer reports that all their data has been destroyed

kristo.mario
Updated 831 Days Ago

IMO, "Needs Triage" is more of a task status, not priority because currently is'a special case priority level saying that you need to attach another priority level to it.

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