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D18218.id43808.diff
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D18218.id43808.diff

diff --git a/src/docs/user/support.diviner b/src/docs/user/support.diviner
--- a/src/docs/user/support.diviner
+++ b/src/docs/user/support.diviner
@@ -30,7 +30,9 @@
==============
The upstream will accept **reproducible** bug reports in modern, first-party
-production code running in reasonable environments.
+production code running in reasonable environments. Before submitting a bug
+report you **must update** to the latest version of Phabricator. This reduces
+support costs on the upstream, please be mindful.
To report bugs, see @{article:Contributing Bug Reports}.
@@ -38,8 +40,10 @@
Requesting Features
===================
-The upstream accepts feature requests which **describe problems** you would
-like Phabricator to be able to solve.
+The upstream accepts feature requests only from paid support or
+Phacility SaaS customers (and select #community members). These requests are
+based on **describing problems** you would like Phabricator
+to be able to solve.
To request features, see @{article:Contributing Feature Requests}.
@@ -64,8 +68,8 @@
Helping individual installs navigate unique setup problems takes our time
away from developing Phabricator, so we can not offer this service for free.
-You may be able to get free help with these issues from the community. See
-below for details.
+You may be able to get free help with these issues from the
+[[ https://phurl.io/u/discourse | community ]]. See below for details.
Hosting
@@ -82,42 +86,12 @@
ourselves can hope to navigate.
-Prioritization
-==============
-
-The upstream offers prioritization, a service which allows you to control
-our roadmap and get features you're interested in built sooner at reasonable
-rates. See
-[[ https://secure.phabricator.com/w/prioritization/ | Prioritization ]] for
-details.
-
-
-Consulting
-==========
-
-The upstream offers general-purpose consulting services. See
-[[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
-
-
-Community
-=========
+Phabricator Community
+=====================
-These resources are not provided by the upstream. They are not official support
-channels and you may not receive support here, or you may receive help which is
-misleading or wrong.
-
-You may be able to get answers to questions on sites like
-[[ http://stackoverflow.com | Stack Overflow ]],
-[[ https://www.quora.com | Quora ]],
-[[ https://jelly.co | Jelly ]], or
-[[ https://twitter.com | Twitter ]]. The upstream occasionally participates on
-these sites but these are not official support channels and you should not
-expect to receive a response.
-
-There is a
-[[ https://secure.phabricator.com/conpherence/1336/ | General Chat ]]
-Conpherence room on this install, and you can ask questions in
-[[ https://secure.phabricator.com/ponder/ | Ponder ]]. These
-are not upstream support channels and you may not receive a response to
-questions, but someone in the community may be able to point you in the right
-direction.
+We provide hosting for a
+[[ https://phurl.io/u/discourse | Discussion Forum ]]
+where admins and users help and answer questions from other community members.
+Upstream developers may occasionally participate, but this is mostly
+a user to user community. If you run into general problems, but are not
+interested in paid support, this is the main place to find help.

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