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Email Commands by header fields
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Description

please add the possibility to set email commands as headerfields:

as an example, the email could look like:

X-Phabricator-Assign: alincoln
X-Phabricator-Priority: High

What about the usefulness?

I would like to auto assign all incoming support emails to my account. So I created a sieve-script for the shown example:

# rule:[Support]
if anyof (header :contains "To" "support@example.net")
{
	addheader "X-Phabricator-Assign" "alincoln";
	addheader "X-Phabricator-Priority" "High";
	redirect "phabricator+support@example.net";
}

Adding commands to the mail content by sieve like Email Commands: Tasks needs external self-written scripts.
You see, the solution by adding header is much more easier to implement.

May you please add support for this feature? I can play tester for this request.

Event Timeline

I would like to auto assign all incoming support emails to my account. So I created a sieve-script for the shown example:

Can we expand on this? You should be able to do this already today with Herald and a custom email in Maniphest.

You should be able to do this already today with Herald and a custom email in Maniphest.

thanks, I didn't recognized this feature.

Long term Nuance is our "help desk" tool, which is where we're be investing our resources. That will allow people to email support@ and have it queue into Phabricator for a response (which will work like Herald). You can have two way conversations in Phabricator without them needing a Phabricator account.

As long as you don't need to reply to the individual user inside of Phabricator, a custom email should work. You can navigate to Applications > Maniphest - Configure (button on the right hand side of the list) > Edit Application Emails, then "Add New Address" and add "support@yourcompany.com".

ok, thx for infos. this sounds very good and I think, this request can closed :) at the moment the herald solution is working as expected

chad claimed this task.

Good to hear!