Change Details

We've been live for a while and how have a better sense of what isn't working well for new users. **Error Messages and Handling**: Users have hit these needlessly confusing error messages: - (T7173) Perplexing error when trying to log into an instance you aren't invited to. - (T9080) Mishandled error state. - (T9304) Bad/missing cueing on invite workflow from instances. Should just work. - (T9304) Excessively technical/general policy language when trying to do things you don't have permission to do from the instance console. - (T9319) Service-configuration related error with files containing binary data. **Billing and Invoicing** - (T7607) Invoices are ugly and unprofessional looking. - (T8389) Some installs need to CC their accounting department on invoices. - (T9306) Trial period should have more clear behavior and communication **Invites** - (T9304) Expand who can send invites, at least by default. - (T9299) Build a workflow for accommodating organic growth in a larger organization. - (T9321) Support "lazy" invites. **Test / Demo / NUX / Conversions** Generally, we have a low conversion rate from launched instances to paying instances, and many instances never invite a second user. This isn't necessarily bad or unexpected, but it's not clear how much of this is testing vs legitimate-not-what-they-wanted vs abandonment-from-confusion, and conceivably these users are near the end of the adoption funnel and highly interested in Phabriator/Phacility. We should try to understand this better, reduce noise, and improve conversions if there are conversion issues. - (T9307) Users launch a lot of instances which are very clearly temporary tests. - (T5317) If you've never used Phabricator before, the NUX isn't very helpful. - (T9309) Minor UX / flow stuff.

We've been live for a while and how have a better sense of what isn't working well for new users. **Error Messages and Handling**: Users have hit these needlessly confusing error messages: - (T7173) Perplexing error when trying to log into an instance you aren't invited to. - (T9080) Mishandled error state. - (T9304) Bad/missing cueing on invite workflow from instances. Should just work. - (T9304) Excessively technical/general policy language when trying to do things you don't have permission to do from the instance console. - (T9319) Service-configuration related error with files containing binary data. **Billing and Invoicing** - (T7607) Invoices are ugly and unprofessional looking. - (T8389) Some installs need to CC their accounting department on invoices. - (T9306) Trial period should have more clear behavior and communication **Invites** - (T9304) Expand who can send invites, at least by default. - (T9299) Build a workflow for accommodating organic growth in a larger organization. - (T9321) Support "lazy" invites. **Test / Demo / NUX / Conversions** Generally, we have a low conversion rate from launched instances to paying instances, and many instances never invite a second user. This isn't necessarily bad or unexpected, but it's not clear how much of this is testing vs legitimate-not-what-they-wanted vs abandonment-from-confusion, and conceivably these users are near the end of the adoption funnel and highly interested in Phabriator/Phacility. We should try to understand this better, reduce noise, and improve conversions if there are conversion issues. - (T9307) Users launch a lot of instances which are very clearly temporary tests. - (T5317) If you've never used Phabricator before, the NUX isn't very helpful. - (T9309) Minor UX / flow stuff. **Import / Export** - (T7149) Make the import pipeline easier and make it feel more purpose-built. - (T7148) Build a repeatable, automated export pipeline.

We've been live for a while and how have a better sense of what isn't working well for new users. **Error Messages and Handling**: Users have hit these needlessly confusing error messages: - (T7173) Perplexing error when trying to log into an instance you aren't invited to. - (T9080) Mishandled error state. - (T9304) Bad/missing cueing on invite workflow from instances. Should just work. - (T9304) Excessively technical/general policy language when trying to do things you don't have permission to do from the instance console. - (T9319) Service-configuration related error with files containing binary data. **Billing and Invoicing** - (T7607) Invoices are ugly and unprofessional looking. - (T8389) Some installs need to CC their accounting department on invoices. - (T9306) Trial period should have more clear behavior and communication **Invites** - (T9304) Expand who can send invites, at least by default. - (T9299) Build a workflow for accommodating organic growth in a larger organization. - (T9321) Support "lazy" invites. **Test / Demo / NUX / Conversions** Generally, we have a low conversion rate from launched instances to paying instances, and many instances never invite a second user. This isn't necessarily bad or unexpected, but it's not clear how much of this is testing vs legitimate-not-what-they-wanted vs abandonment-from-confusion, and conceivably these users are near the end of the adoption funnel and highly interested in Phabriator/Phacility. We should try to understand this better, reduce noise, and improve conversions if there are conversion issues. - (T9307) Users launch a lot of instances which are very clearly temporary tests. - (T5317) If you've never used Phabricator before, the NUX isn't very helpful. - (T9309) Minor UX / flow stuff. **Import / Export** - (T7149) Make the import pipeline easier and make it feel more purpose-built. - (T7148) Build a repeatable, automated export pipeline.