diff --git a/src/docs/user/configuration/configuring_inbound_email.diviner b/src/docs/user/configuration/configuring_inbound_email.diviner index 25d818a49b..b1ad08b7dd 100644 --- a/src/docs/user/configuration/configuring_inbound_email.diviner +++ b/src/docs/user/configuration/configuring_inbound_email.diviner @@ -1,286 +1,291 @@ @title Configuring Inbound Email @group config This document contains instructions for configuring inbound email, so users may interact with some Phabricator applications via email. Preamble ======== Phabricator can process inbound mail in two general ways: **Handling Replies**: When users reply to email notifications about changes, Phabricator can turn email into comments on the relevant discussion thread. **Creating Objects**: You can configure an address like `bugs@yourcompany.com` to create new objects (like tasks) when users send email. -In either case, users can interact with objects via `!commands` mail commands -to apply a broader set of changes to objects (like adding subscribers, closing -tasks, or changing priorities) beyond simply commenting. +In either case, users can interact with objects via mail commands to apply a +broader set of changes to objects beyond commenting. (For example, you can use +`!close` to close a task or `!priority` to change task priority.) To configure inbound mail, you will generally: - Configure some mail domain to submit mail to Phabricator for processing. - - For handling replies, set `metamta.reply-handler-domain` in configuration. + - For handling replies, set `metamta.reply-handler-domain` in your + configuration. - For handling email that creates objects, configure inbound addresses in the relevant application. See below for details on each of these steps. -Approaches -========== +Configuration Overview +====================== -Inbound mail can be extremely difficult to configure correctly. This is doubly -true if you use a local MTA. +Usually, the most challenging part of configuring inbound mail is getting mail +delivered to Phabricator for processing. This step can be made much easier if +you use a third-party mail service which can submit mail to Phabricator via +webhooks. -There are a few approaches available: +Some available approaches for delivering mail to Phabricator are: | Receive Mail With | Setup | Cost | Notes | |--------|-------|------|-------| | Mailgun | Easy | Cheap | Recommended | | Postmark | Easy | Cheap | Recommended | | SendGrid | Easy | Cheap | | -| Local MTA | Extremely Difficult | Free | Strongly discouraged! | +| Local MTA | Difficult | Free | Discouraged | The remainder of this document walks through configuring Phabricator to receive mail, and then configuring your chosen transport to deliver mail to Phabricator. Configuring "Reply" Email ========================= By default, Phabricator uses a `noreply@phabricator.example.com` email address -as the "From" (configurable with `metamta.default-address`) and sets -"Reply-To" to the user generating the email (e.g., by making a comment), if the -mail was generated by a user action. This means that users can reply (or -reply-all) to email to discuss changes, but the conversation won't be recorded -in Phabricator and users will not be able to take actions like claiming tasks or -requesting changes to revisions. +as the "From" address when it sends mail. The exact address it uses can be +configured with `metamta.default-address`. + +When a user takes an action that generates mail, Phabricator sets the +"Reply-To" addresss for the mail to that user's name and address. This means +that users can reply to email to discuss changes, but: the conversation won't +be recorded in Phabricator; and users will not be able to use email commands +to take actions or make edits. To change this behavior so that users can interact with objects in Phabricator over email, change the configuration key `metamta.reply-handler-domain` to some domain you configure according to the instructions below, e.g. -`phabricator.example.com`. Once you set this key, emails will use a -'Reply-To' like `T123+273+af310f9220ad@phabricator.example.com`, which -- when +`phabricator.example.com`. Once you set this key, email will use a +"Reply-To" like `T123+273+af310f9220ad@phabricator.example.com`, which -- when configured correctly, according to the instructions below -- will parse incoming email and allow users to interact with Differential revisions, Maniphest tasks, etc. over email. If you don't want Phabricator to take up an entire domain (or subdomain) you can configure a general prefix so you can use a single mailbox to receive mail on. To make use of this set `metamta.single-reply-handler-prefix` to the prefix of your choice, and Phabricator will prepend this to the "Reply-To" mail address. This works because everything up to the first (optional) '+' character in an email address is considered the receiver, and everything after is essentially ignored. Configuring "Create" Email ========================== You can set up application email addresses to allow users to create objects via -email. For example, you could configure `bugs@phabricator.example.com` to creat -a Maniphest task out of any email which is sent to it. +email. For example, you could configure `bugs@phabricator.example.com` to +create a Maniphest task out of any email which is sent to it. You can find application email settings for each application at: {nav icon=home, name=Home > Applications > type=instructions, name="Select an Application" > icon=cog, name=Configure} -Not all application support creating objects via email. +Not all applications support creating objects via email. In some applications, including Maniphest, you can also configure Herald rules with the `[ Content source ]` and/or `[ Receiving email address ]` fields to route or handle objects based on which address mail was sent to. You'll also need to configure the actual mail domain to submit mail to Phabricator by following the instructions below. Phabricator will let you add any address as an application address, but can only process mail which is actually delivered to it. Security ======== The email reply channel is "somewhat" authenticated. Each reply-to address is unique to the recipient and includes a hash of user information and a unique object ID, so it can only be used to update that object and only be used to act on behalf of the recipient. However, if an address is leaked (which is fairly easy -- for instance, forwarding an email will leak a live reply address, or a user might take a screenshot), //anyone// who can send mail to your reply-to domain may interact with the object the email relates to as the user who leaked the mail. Because the authentication around email has this weakness, some actions (like accepting revisions) are not permitted over email. This implementation is an attempt to balance utility and security, but makes some sacrifices on both sides to achieve it because of the difficulty of authenticating senders in the general case (e.g., where you are an open source project and need to interact with users whose email accounts you have no control over). You can also set `metamta.public-replies`, which will change how Phabricator delivers email. Instead of sending each recipient a unique mail with a personal reply-to address, it will send a single email to everyone with a public reply-to address. This decreases security because anyone who can spoof a "From" address can act as another user, but increases convenience if you use mailing lists and, practically, is a reasonable setting for many installs. The reply-to address will still contain a hash unique to the object it represents, so users who have not received an email about an object can not blindly interact with it. If you enable application email addresses, those addresses also use the weaker "From" authentication mechanism. NOTE: Phabricator does not currently attempt to verify "From" addresses because this is technically complex, seems unreasonably difficult in the general case, and no installs have had a need for it yet. If you have a specific case where a reasonable mechanism exists to provide sender verification (e.g., DKIM signatures are sufficient to authenticate the sender under your configuration, or you are willing to require all users to sign their email), file a feature request. Testing and Debugging Inbound Email =================================== You can use the `bin/mail` utility to test and review inbound mail. This can help you determine if mail is being delivered to Phabricator or not: phabricator/ $ ./bin/mail list-inbound # List inbound messages. phabricator/ $ ./bin/mail show-inbound # Show details about a message. You can also test receiving mail, but note that this just simulates receiving the mail and doesn't send any information over the network. It is primarily aimed at developing email handlers: it will still work properly if your inbound email configuration is incorrect or even disabled. phabricator/ $ ./bin/mail receive-test # Receive test message. Run `bin/mail help ` for detailed help on using these commands. Mailgun Setup ============= To use Mailgun, you need a Mailgun account. You can sign up at . Provided you have such an account, configure it like this: - Configure a mail domain according to Mailgun's instructions. - Add a Mailgun route with a `catch_all()` rule which takes the action `forward("https://phabricator.example.com/mail/mailgun/")`. Replace the example domain with your actual domain. - Configure a mailer in `cluster.mailers` with your Mailgun API key. Postmark Setup ============== To process inbound mail from Postmark, configure this URI as your inbound webhook URI in the Postmark control panel: ``` https:///mail/postmark/ ``` See also the Postmark section in @{article:Configuring Outbound Email} for discussion of the remote address whitelist used to verify that requests this endpoint receives are authentic requests originating from Postmark. SendGrid Setup ============== To use SendGrid, you need a SendGrid account with access to the "Parse API" for inbound email. Provided you have such an account, configure it like this: - Configure an MX record according to SendGrid's instructions, i.e. add `phabricator.example.com MX 10 mx.sendgrid.net.` or similar. - Go to the "Parse Incoming Emails" page on SendGrid () and add the domain as the "Hostname". - Add the URL `https://phabricator.example.com/mail/sendgrid/` as the "Url", using your domain (and HTTP instead of HTTPS if you are not configured with SSL). - If you get an error that the hostname "can't be located or verified", it means your MX record is either incorrectly configured or hasn't propagated yet. - Set `metamta.reply-handler-domain` to `phabricator.example.com` (whatever you configured the MX record for). That's it! If everything is working properly you should be able to send email to `anything@phabricator.example.com` and it should appear in `bin/mail list-inbound` within a few seconds. Local MTA: Installing Mailparse =============================== If you're going to run your own MTA, you need to install the PECL mailparse extension. In theory, you can do that with: $ sudo pecl install mailparse You may run into an error like "needs mbstring". If so, try: $ sudo yum install php-mbstring # or equivalent $ sudo pecl install -n mailparse If you get a linker error like this: COUNTEREXAMPLE PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib64/php/modules/mailparse.so' - /usr/lib64/php/modules/mailparse.so: undefined symbol: mbfl_name2no_encoding in Unknown on line 0 ...you need to edit your php.ini file so that mbstring.so is loaded **before** mailparse.so. This is not the default if you have individual files in `php.d/`. Local MTA: Configuring Sendmail =============================== Before you can configure Sendmail, you need to install Mailparse. See the section "Installing Mailparse" above. Sendmail is very difficult to configure. First, you need to configure it for your domain so that mail can be delivered correctly. In broad strokes, this probably means something like this: - add an MX record; - make sendmail listen on external interfaces; - open up port 25 if necessary (e.g., in your EC2 security policy); - add your host to /etc/mail/local-host-names; and - restart sendmail. Now, you can actually configure sendmail to deliver to Phabricator. In `/etc/aliases`, add an entry like this: phabricator: "| /path/to/phabricator/scripts/mail/mail_handler.php" If you use the `PHABRICATOR_ENV` environmental variable to select a configuration, you can pass the value to the script as an argument: .../path/to/mail_handler.php This is an advanced feature which is rarely used. Most installs should run without an argument. After making this change, run `sudo newaliases`. Now you likely need to symlink this script into `/etc/smrsh/`: sudo ln -s /path/to/phabricator/scripts/mail/mail_handler.php /etc/smrsh/ Finally, edit `/etc/mail/virtusertable` and add an entry like this: @yourdomain.com phabricator@localhost That will forward all mail to @yourdomain.com to the Phabricator processing script. Run `sudo /etc/mail/make` or similar and then restart sendmail with `sudo /etc/init.d/sendmail restart`.