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| @title Support Resources | @title Support Resources | ||||
| @short Support | @short Support | ||||
| @group intro | @group intro | ||||
| Resources for reporting bugs, requesting features, and getting support. | Effective June 1, 2021: Phabricator is no longer actively supported. | ||||
| Overview | |||||
| ======== | |||||
| This document describes available support resources. | |||||
| The upstream provides free support for a narrow range of problems (primarily, | |||||
| security issues and reproducible bugs) and paid support for virtually anything. | |||||
| The upstream does not provide free support for general problems with installing | |||||
| or configuring Phabricator. You may be able to get some help with these | |||||
| kinds of issues from the community. | |||||
| Paid Support | |||||
| ============ | |||||
| If you'd like upstream support, see ((pacts)). | |||||
| This is the only way to request features and the only way to get guaranteed | |||||
| answers from experts quickly. | |||||
| Reporting Security Vulnerabilities | |||||
| ================================== | |||||
| The upstream accepts, fixes, and awards bounties for reports of material | |||||
| security issues with the software. | |||||
| To report security issues, see @{article:Reporting Security Vulnerabilities}. | |||||
| Reporting Bugs | |||||
| ============== | |||||
| The upstream will accept **reproducible** bug reports in modern, first-party | |||||
| production code running in reasonable environments. Before submitting a bug | |||||
| report you **must update** to the latest version of Phabricator. | |||||
| To report bugs, see @{article:Contributing Bug Reports}. | |||||
| Contributing | |||||
| ============ | |||||
| Phabricator is a very difficult project to contribute to. New contributors | |||||
| will face a high barrier to entry. | |||||
| If you'd like to contribute to Phabricator, start with | |||||
| @{article:Contributor Introduction}. | |||||
| Installation and Setup Help | |||||
| =========================== | |||||
| You may be able to get free help with these issues from the | |||||
| [[ https://phurl.io/u/discourse | community ]]. | |||||
| You can also pay us for support. See ((pacts)). | |||||
| Hosting | |||||
| ========= | |||||
| The upstream offers Phabricator as a hosted service at | |||||
| [[ https://phacility.com | Phacility ]]. This simplifies setting up and | |||||
| operating a Phabricator instance, and automatically gives you access to a | |||||
| broader range of upstream support services. | |||||
| Running this service gives us a strong financial incentive to make installing | |||||
| and operating Phabricator as difficult as possible. Blinded by greed, we toil | |||||
| endlessly to make installation a perplexing nightmare that none other than | |||||
| ourselves can hope to navigate. | |||||
| Phabricator Community | |||||
| ===================== | |||||
| We provide hosting for a [[ https://phurl.io/u/discourse | Discussion Forum ]] | |||||
| where admininstrators and users help and answer questions from other community | |||||
| members. | |||||
| Upstream developers occasionally participate, but this is mostly a user to user | |||||
| community. If you run into general problems, but are not interested in paid | |||||
| support, this is the main place to find help. | |||||