Support Resources
Phabricator User Documentation (Introduction)

Resources for reporting bugs, requesting features, and getting support.

Overview

This document describes available support resources.

The upstream provides active, free support for a narrow range of problems (primarily, security issues and reproducible bugs).

The upstream does not provide free support for general problems with installing or configuring Phabricator. You may be able to get some help with these kinds of issues from the community.

Reporting Security Vulnerabilities

The upstream accepts, fixes, and awards bounties for reports of material security issues with the software.

To report security issues, see Reporting Security Vulnerabilities.

Reporting Bugs

The upstream will accept reproducible bug reports in modern, first-party production code running in reasonable environments. Before submitting a bug report you must update to the latest version of Phabricator. This reduces support costs on the upstream, please be mindful.

To report bugs, see Contributing Bug Reports.

Contributing

Phabricator is a very difficult project to contribute to. New contributors will face a high barrier to entry.

If you'd like to contribute to Phabricator, start with Contributor Introduction.

Installation and Setup Help

Installation and setup help is available from the upstream at consulting rates. See Consulting for details.

Helping individual installs navigate unique setup problems takes our time away from developing Phabricator, so we can not offer this service for free.

You may be able to get free help with these issues from the community. See below for details.

Hosting

The upstream offers Phabricator as a hosted service at Phacility. This simplifies setting up and operating a Phabricator instance, and gives you access to a broader range of upstream support services.

Running this service gives us a strong financial incentive to make installing and operating Phabricator as difficult as possible. Blinded by greed, we toil endlessly to make installation a perplexing nightmare that none other than ourselves can hope to navigate.

Phabricator Community

We provide hosting for a Discussion Forum where admins and users help and answer questions from other community members. Upstream developers may occasionally participate, but this is mostly a user to user community. If you run into general problems, but are not interested in paid support, this is the main place to find help.