Support ResourcesPhabricator User Documentation (Introduction)
Resources for reporting bugs, requesting features, and getting support.
This document describes available support resources.
The upstream provides free support for a narrow range of problems (primarily, security issues and reproducible bugs) and paid support for virtually anything.
The upstream does not provide free support for general problems with installing or configuring Phabricator. You may be able to get some help with these kinds of issues from the community.
If you'd like upstream support, see Support Pacts.
This is the only way to request features and the only way to get guaranteed answers from experts quickly.
The upstream accepts, fixes, and awards bounties for reports of material security issues with the software.
To report security issues, see Reporting Security Vulnerabilities.
The upstream will accept reproducible bug reports in modern, first-party production code running in reasonable environments. Before submitting a bug report you must update to the latest version of Phabricator.
To report bugs, see Contributing Bug Reports.
Phabricator is a very difficult project to contribute to. New contributors will face a high barrier to entry.
If you'd like to contribute to Phabricator, start with Contributor Introduction.
You may be able to get free help with these issues from the community.
You can also pay us for support. See Support Pacts.
The upstream offers Phabricator as a hosted service at Phacility. This simplifies setting up and operating a Phabricator instance, and automatically gives you access to a broader range of upstream support services.
Running this service gives us a strong financial incentive to make installing and operating Phabricator as difficult as possible. Blinded by greed, we toil endlessly to make installation a perplexing nightmare that none other than ourselves can hope to navigate.
We provide hosting for a Discussion Forum where admininstrators and users help and answer questions from other community members.
Upstream developers occasionally participate, but this is mostly a user to user community. If you run into general problems, but are not interested in paid support, this is the main place to find help.