This may have been already mentioned somewhere and explained, although a quick search didn't turn up anything.
We have had several users complaining that the user interface is unintuitive and difficult to understand.
One particular issue that has been highlighted is the lack of tooltips in the main UI, specifically the top bar. It contains a number of icons whose meaning is not necessarily obvious to someone who does not work with the software every day. For these kind of users, having a tooltip pop up with some explanation when the mouse hovers over the icon would be one possible solution that would improve usability.
As we get more and more users - some who are not developers (i.e., stakeholders) using Phabricator - we're seeing this become more of a problem.