diff --git a/src/__phutil_library_map__.php b/src/__phutil_library_map__.php
--- a/src/__phutil_library_map__.php
+++ b/src/__phutil_library_map__.php
@@ -1622,6 +1622,7 @@
     'NuanceItemActionController' => 'applications/nuance/controller/NuanceItemActionController.php',
     'NuanceItemCommand' => 'applications/nuance/storage/NuanceItemCommand.php',
     'NuanceItemCommandQuery' => 'applications/nuance/query/NuanceItemCommandQuery.php',
+    'NuanceItemCommandSpec' => 'applications/nuance/command/NuanceItemCommandSpec.php',
     'NuanceItemCommandTransaction' => 'applications/nuance/xaction/NuanceItemCommandTransaction.php',
     'NuanceItemController' => 'applications/nuance/controller/NuanceItemController.php',
     'NuanceItemEditor' => 'applications/nuance/editor/NuanceItemEditor.php',
@@ -6744,6 +6745,7 @@
       'PhabricatorPolicyInterface',
     ),
     'NuanceItemCommandQuery' => 'NuanceQuery',
+    'NuanceItemCommandSpec' => 'Phobject',
     'NuanceItemCommandTransaction' => 'NuanceItemTransactionType',
     'NuanceItemController' => 'NuanceController',
     'NuanceItemEditor' => 'PhabricatorApplicationTransactionEditor',
diff --git a/src/applications/nuance/command/NuanceItemCommandSpec.php b/src/applications/nuance/command/NuanceItemCommandSpec.php
new file mode 100644
--- /dev/null
+++ b/src/applications/nuance/command/NuanceItemCommandSpec.php
@@ -0,0 +1,37 @@
+<?php
+
+final class NuanceItemCommandSpec
+  extends Phobject {
+
+  private $commandKey;
+  private $name;
+  private $icon;
+
+  public function setCommandKey($command_key) {
+    $this->commandKey = $command_key;
+    return $this;
+  }
+
+  public function getCommandKey() {
+    return $this->commandKey;
+  }
+
+  public function setName($name) {
+    $this->name = $name;
+    return $this;
+  }
+
+  public function getName() {
+    return $this->name;
+  }
+
+  public function setIcon($icon) {
+    $this->icon = $icon;
+    return $this;
+  }
+
+  public function getIcon() {
+    return $this->icon;
+  }
+
+}
diff --git a/src/applications/nuance/controller/NuanceQueueWorkController.php b/src/applications/nuance/controller/NuanceQueueWorkController.php
--- a/src/applications/nuance/controller/NuanceQueueWorkController.php
+++ b/src/applications/nuance/controller/NuanceQueueWorkController.php
@@ -54,16 +54,25 @@
 
     $item = head($items);
 
-    $curtain = $this->buildCurtain($queue);
+    $curtain = $this->buildCurtain($queue, $item);
 
     $timeline = $this->buildTransactionTimeline(
       $item,
       new NuanceItemTransactionQuery());
     $timeline->setShouldTerminate(true);
 
+    $impl = $item->getImplementation()
+      ->setViewer($viewer);
+
+    $work_content = $impl->buildItemWorkView($item);
+
     $view = id(new PHUITwoColumnView())
       ->setCurtain($curtain)
-      ->setMainColumn($timeline);
+      ->setMainColumn(
+        array(
+          $work_content,
+          $timeline,
+        ));
 
     return $this->newPage()
       ->setTitle($title)
@@ -71,12 +80,28 @@
       ->appendChild($view);
   }
 
-  private function buildCurtain(NuanceQueue $queue) {
+  private function buildCurtain(NuanceQueue $queue, NuanceItem $item) {
     $viewer = $this->getViewer();
     $id = $queue->getID();
 
     $curtain = $this->newCurtainView();
 
+    $impl = $item->getImplementation();
+    $commands = $impl->buildWorkCommands($item);
+
+    foreach ($commands as $command) {
+      $command_key = $command->getCommandKey();
+
+      $item_id = $item->getID();
+
+      $curtain->addAction(
+        id(new PhabricatorActionView())
+          ->setName($command->getName())
+          ->setIcon($command->getIcon())
+          ->setHref("queue/command/{$id}/{$command_key}/{$item_id}/"))
+          ->setWorkflow(true);
+    }
+
     $curtain->addAction(
       id(new PhabricatorActionView())
         ->setType(PhabricatorActionView::TYPE_DIVIDER));
diff --git a/src/applications/nuance/item/NuanceFormItemType.php b/src/applications/nuance/item/NuanceFormItemType.php
--- a/src/applications/nuance/item/NuanceFormItemType.php
+++ b/src/applications/nuance/item/NuanceFormItemType.php
@@ -13,4 +13,38 @@
     return pht('Complaint');
   }
 
+  protected function newWorkCommands(NuanceItem $item) {
+    return array(
+      $this->newCommand('trash')
+        ->setIcon('fa-trash')
+        ->setName(pht('Throw In Trash')),
+    );
+  }
+
+  protected function newItemView(NuanceItem $item) {
+    $viewer = $this->getViewer();
+
+    $content = $item->getItemProperty('complaint');
+    $content_view = id(new PHUIRemarkupView($viewer, $content))
+      ->setContextObject($item);
+
+    $content_section = id(new PHUIPropertyListView())
+      ->addTextContent(
+        phutil_tag(
+          'div',
+          array(
+            'class' => 'phabricator-remarkup',
+          ),
+          $content_view));
+
+    $content_box = id(new PHUIObjectBoxView())
+      ->setHeaderText(pht('Complaint'))
+      ->setBackground(PHUIObjectBoxView::BLUE_PROPERTY)
+      ->appendChild($content_section);
+
+    return array(
+      $content_box,
+    );
+  }
+
 }
diff --git a/src/applications/nuance/item/NuanceItemType.php b/src/applications/nuance/item/NuanceItemType.php
--- a/src/applications/nuance/item/NuanceItemType.php
+++ b/src/applications/nuance/item/NuanceItemType.php
@@ -32,6 +32,10 @@
     return $this->newItemView($item);
   }
 
+  final public function buildItemWorkView(NuanceItem $item) {
+    return $this->newItemView($item);
+  }
+
   protected function newItemView(NuanceItem $item) {
     return null;
   }
@@ -104,6 +108,10 @@
     return null;
   }
 
+  final public function buildWorkCommands(NuanceItem $item) {
+    return $this->newWorkCommands($item);
+  }
+
   final public function applyCommand(
     NuanceItem $item,
     NuanceItemCommand $command) {
@@ -159,4 +167,8 @@
     return id(new PhabricatorNuanceApplication())->getPHID();
   }
 
+  protected function newCommand($command_key) {
+    return id(new NuanceItemCommandSpec())
+      ->setCommandKey($command_key);
+  }
 }