diff --git a/resources/sql/autopatches/20170522.nuance.01.itemkey.sql b/resources/sql/autopatches/20170522.nuance.01.itemkey.sql
new file mode 100644
--- /dev/null
+++ b/resources/sql/autopatches/20170522.nuance.01.itemkey.sql
@@ -0,0 +1,2 @@
+ALTER TABLE {$NAMESPACE}_nuance.nuance_item
+  MODIFY itemKey VARCHAR(64) COLLATE {$COLLATE_TEXT};
diff --git a/src/__phutil_library_map__.php b/src/__phutil_library_map__.php
--- a/src/__phutil_library_map__.php
+++ b/src/__phutil_library_map__.php
@@ -1606,6 +1606,7 @@
     'NuanceContentSource' => 'applications/nuance/contentsource/NuanceContentSource.php',
     'NuanceController' => 'applications/nuance/controller/NuanceController.php',
     'NuanceDAO' => 'applications/nuance/storage/NuanceDAO.php',
+    'NuanceFormItemType' => 'applications/nuance/item/NuanceFormItemType.php',
     'NuanceGitHubEventItemType' => 'applications/nuance/item/NuanceGitHubEventItemType.php',
     'NuanceGitHubImportCursor' => 'applications/nuance/cursor/NuanceGitHubImportCursor.php',
     'NuanceGitHubIssuesImportCursor' => 'applications/nuance/cursor/NuanceGitHubIssuesImportCursor.php',
@@ -6716,6 +6717,7 @@
     'NuanceContentSource' => 'PhabricatorContentSource',
     'NuanceController' => 'PhabricatorController',
     'NuanceDAO' => 'PhabricatorLiskDAO',
+    'NuanceFormItemType' => 'NuanceItemType',
     'NuanceGitHubEventItemType' => 'NuanceItemType',
     'NuanceGitHubImportCursor' => 'NuanceImportCursor',
     'NuanceGitHubIssuesImportCursor' => 'NuanceGitHubImportCursor',
diff --git a/src/applications/nuance/cursor/NuanceGitHubIssuesImportCursor.php b/src/applications/nuance/cursor/NuanceGitHubIssuesImportCursor.php
--- a/src/applications/nuance/cursor/NuanceGitHubIssuesImportCursor.php
+++ b/src/applications/nuance/cursor/NuanceGitHubIssuesImportCursor.php
@@ -17,10 +17,9 @@
 
     $container_key = null;
 
-    return NuanceItem::initializeNewItem()
+    return NuanceItem::initializeNewItem(NuanceGitHubEventItemType::ITEMTYPE)
       ->setStatus(NuanceItem::STATUS_IMPORTING)
       ->setSourcePHID($source->getPHID())
-      ->setItemType(NuanceGitHubEventItemType::ITEMTYPE)
       ->setItemKey($item_key)
       ->setItemContainerKey($container_key)
       ->setItemProperty('api.type', 'issue')
diff --git a/src/applications/nuance/cursor/NuanceGitHubRepositoryImportCursor.php b/src/applications/nuance/cursor/NuanceGitHubRepositoryImportCursor.php
--- a/src/applications/nuance/cursor/NuanceGitHubRepositoryImportCursor.php
+++ b/src/applications/nuance/cursor/NuanceGitHubRepositoryImportCursor.php
@@ -36,10 +36,9 @@
       $container_key = "github.issue.{$issue_id}";
     }
 
-    return NuanceItem::initializeNewItem()
+    return NuanceItem::initializeNewItem(NuanceGitHubEventItemType::ITEMTYPE)
       ->setStatus(NuanceItem::STATUS_IMPORTING)
       ->setSourcePHID($source->getPHID())
-      ->setItemType(NuanceGitHubEventItemType::ITEMTYPE)
       ->setItemKey($item_key)
       ->setItemContainerKey($container_key)
       ->setItemProperty('api.type', 'repository')
diff --git a/src/applications/nuance/item/NuanceFormItemType.php b/src/applications/nuance/item/NuanceFormItemType.php
new file mode 100644
--- /dev/null
+++ b/src/applications/nuance/item/NuanceFormItemType.php
@@ -0,0 +1,16 @@
+<?php
+
+final class NuanceFormItemType
+  extends NuanceItemType {
+
+  const ITEMTYPE = 'form.item';
+
+  public function getItemTypeDisplayName() {
+    return pht('Form');
+  }
+
+  public function getItemDisplayName(NuanceItem $item) {
+    return pht('Complaint');
+  }
+
+}
diff --git a/src/applications/nuance/phid/NuanceItemPHIDType.php b/src/applications/nuance/phid/NuanceItemPHIDType.php
--- a/src/applications/nuance/phid/NuanceItemPHIDType.php
+++ b/src/applications/nuance/phid/NuanceItemPHIDType.php
@@ -33,7 +33,7 @@
     foreach ($handles as $phid => $handle) {
       $item = $objects[$phid];
 
-      $handle->setName($item->getItemDisplayName());
+      $handle->setName($item->getDisplayName());
       $handle->setURI($item->getURI());
     }
   }
diff --git a/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php b/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
--- a/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
+++ b/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
@@ -39,6 +39,8 @@
       $content_source = PhabricatorContentSource::newFromRequest($request);
 
       $item = $this->newItemFromProperties(
+        NuanceFormItemType::ITEMTYPE,
+        $viewer->getPHID(),
         $properties,
         $content_source);
 
@@ -79,7 +81,7 @@
     NuanceItem $item,
     PHUIPropertyListView $view) {
 
-    $complaint = $item->getNuanceProperty('complaint');
+    $complaint = $item->getItemProperty('complaint');
     $complaint = new PHUIRemarkupView($viewer, $complaint);
     $view->addSectionHeader(
       pht('Complaint'), 'fa-exclamation-circle');
diff --git a/src/applications/nuance/source/NuanceSourceDefinition.php b/src/applications/nuance/source/NuanceSourceDefinition.php
--- a/src/applications/nuance/source/NuanceSourceDefinition.php
+++ b/src/applications/nuance/source/NuanceSourceDefinition.php
@@ -149,6 +149,8 @@
   }
 
   protected function newItemFromProperties(
+    $item_type,
+    $author_phid,
     array $properties,
     PhabricatorContentSource $content_source) {
 
@@ -157,7 +159,7 @@
     $actor = PhabricatorUser::getOmnipotentUser();
     $source = $this->getSource();
 
-    $item = NuanceItem::initializeNewItem();
+    $item = NuanceItem::initializeNewItem($item_type);
 
     $xactions = array();
 
@@ -181,6 +183,7 @@
 
     $editor = id(new NuanceItemEditor())
       ->setActor($actor)
+      ->setActingAsPHID($author_phid)
       ->setContentSource($content_source);
 
     $editor->applyTransactions($item, $xactions);
diff --git a/src/applications/nuance/storage/NuanceItem.php b/src/applications/nuance/storage/NuanceItem.php
--- a/src/applications/nuance/storage/NuanceItem.php
+++ b/src/applications/nuance/storage/NuanceItem.php
@@ -26,8 +26,12 @@
   private $source = self::ATTACHABLE;
   private $implementation = self::ATTACHABLE;
 
-  public static function initializeNewItem() {
+  public static function initializeNewItem($item_type) {
+
+    // TODO: Validate that the type is valid, and construct and attach it.
+
     return id(new NuanceItem())
+      ->setItemType($item_type)
       ->setStatus(self::STATUS_OPEN);
   }
 
@@ -42,7 +46,7 @@
         'requestorPHID' => 'phid?',
         'queuePHID' => 'phid?',
         'itemType' => 'text64',
-        'itemKey' => 'text64',
+        'itemKey' => 'text64?',
         'itemContainerKey' => 'text64?',
         'status' => 'text32',
         'mailKey' => 'bytes20',
diff --git a/src/applications/nuance/xaction/NuanceItemPropertyTransaction.php b/src/applications/nuance/xaction/NuanceItemPropertyTransaction.php
--- a/src/applications/nuance/xaction/NuanceItemPropertyTransaction.php
+++ b/src/applications/nuance/xaction/NuanceItemPropertyTransaction.php
@@ -8,14 +8,14 @@
   public function generateOldValue($object) {
     $property_key = NuanceItemTransaction::PROPERTY_KEY;
     $key = $this->getMetadataValue($property_key);
-    return $object->getNuanceProperty($key);
+    return $object->getItemProperty($key);
   }
 
   public function applyInternalEffects($object, $value) {
     $property_key = NuanceItemTransaction::PROPERTY_KEY;
     $key = $this->getMetadataValue($property_key);
 
-    $object->setNuanceProperty($key, $value);
+    $object->setItemProperty($key, $value);
   }
 
   public function getTitle() {